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Added transport modules Kayako Classic and SMSFeedback (#9027)

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Hello! I've made a first version of Alert Transporting module for Kayako Classic Servicedesk. May be it is possible to use with Kayako OnPremise version (not sure).

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This commit is contained in:
Alexey Medvedev
2018-08-22 00:41:59 +03:00
committed by Neil Lathwood
parent d83b675090
commit e448190a68
4 changed files with 262 additions and 0 deletions
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doc/Alerting/Transports.md
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@@ -440,3 +440,44 @@ sending the alerts such as librenms. I.e:
| Config | Example |
| ------ | ------- |
| Post URL | https://alert.victorops.com/integrations/generic/20132414/alert/2f974ce1-08fc-4dg8-a4f4-9aee6cf35c98/librenms |
## Kayako Classic
LibreNMS can send alerts to Kayako Classic API which are then converted to tickets.
To use this module, you need REST API feature enabled in Kayako Classic and configured email account at LibreNMS. To enable this, do this:
AdminCP -> REST API -> Settings -> Enable API (Yes)
Also you need to know the department id to provide tickets to appropriate department and a user email to provide, which is used as ticket author.
To get department id: navigate to appropriate department name at the departments list page in Admin CP and watch the number at the end of url.
Example: http://servicedesk.example.com/admin/Base/Department/Edit/17. Department ID is 17
As a requirement, you have to know API Url, API Key and API Secret to connect to servicedesk
[Kayako REST API Docs] (https://classic.kayako.com/article/1502-kayako-rest-api)
**Example:**
| Config | Example |
| ------ | ------- |
| Kayako URL | http://servicedesk.example.com/api/ |
| Kayako API Key | 8cc02f38-7465-4a0c-8730-bb3af122167b |
| Kayako API Secret | Y2NhZDIxNDMtNjVkMi0wYzE0LWExYTUtZGUwMjJiZDI0ZWEzMmRhOGNiYWMtNTU2YS0yODk0LTA1MTEtN2VhN2YzYzgzZjk5 |
| Kayako Department | 1 |
## SMSFeedback
SMSFeedback is a SAAS service, which can be used to deliver Alerts via API, using API url, Username & Password.
They can be in international dialling format only.
[SMSFeedback Api Docs](https://www.smsfeedback.ru/smsapi/)
**Example:**
| Config | Example |
| ------ | ------- |
| User | smsfeedback_user |
| Password | smsfeedback_password |
| Mobiles | 71234567890 |
| Sender name| CIA |