""" DeskPro API Client """ import re import requests from django.template import loader from django.conf import settings from peeringdb_server.models import DeskProTicket from peeringdb_server.inet import RdapNotFoundError def ticket_queue(subject, body, user): """ queue a deskpro ticket for creation """ ticket = DeskProTicket.objects.create( subject="{}{}".format(settings.EMAIL_SUBJECT_PREFIX, subject), body=body, user=user, ) class APIError(IOError): def __init__(self, msg, data): super(APIError, self).__init__(msg) self.data = data def ticket_queue_asnauto_skipvq(user, org, net, rir_data): """ queue deskro ticket creation for asn automation action: skip vq """ if isinstance(net, dict): net_name = net.get("name") else: net_name = net.name if isinstance(org, dict): org_name = org.get("name") else: org_name = org.name ticket_queue( "[ASNAUTO] Network '%s' approved for existing Org '%s'" % (net_name, org_name), loader.get_template("email/notify-pdb-admin-asnauto-skipvq.txt").render( {"user": user, "org": org, "net": net, "rir_data": rir_data} ), user, ) def ticket_queue_asnauto_affil(user, org, net, rir_data): """ queue deskro ticket creation for asn automation action: affil """ ticket_queue( "[ASNAUTO] Ownership claim granted to Org '%s' for user '%s'" % (org.name, user.username), loader.get_template("email/notify-pdb-admin-asnauto-affil.txt").render( {"user": user, "org": org, "net": net, "rir_data": rir_data} ), user, ) def ticket_queue_asnauto_create( user, org, net, rir_data, asn, org_created=False, net_created=False ): """ queue deskro ticket creation for asn automation action: create """ subject = [] if org_created: subject.append("Organization '%s'" % org.name) if net_created: subject.append("Network '%s'" % net.name) if not subject: return subject = ", ".join(subject) ticket_queue( "[ASNAUTO] %s created" % subject, loader.get_template( "email/notify-pdb-admin-asnauto-entity-creation.txt" ).render( { "user": user, "org": org, "net": net, "asn": asn, "org_created": org_created, "net_created": net_created, "rir_data": rir_data, } ), user, ) def ticket_queue_rdap_error(user, asn, error): if isinstance(error, RdapNotFoundError): return error_message = "{}".format(error) if re.match("(.+) returned 400", error_message): return subject = "[RDAP_ERR] {} - AS{}".format(user.username, asn) ticket_queue( subject, loader.get_template("email/notify-pdb-admin-rdap-error.txt").render( {"user": user, "asn": asn, "error_details": error_message} ), user, ) class APIClient(object): def __init__(self, url, key): self.key = key self.url = url @property def auth_headers(self): return {"Authorization": "key {}".format(self.key)} def parse_response(self, response, many=False): r_json = response.json() if "status" in r_json: if r_json["status"] >= 400: raise APIError(r_json["message"], r_json) else: response.raise_for_status() data = r_json["data"] if isinstance(data, list): if many: return r_json["data"] elif data: return data[0] else: return data def get(self, endpoint, param): response = requests.get( "{}/{}".format(self.url, endpoint), params=param, headers=self.auth_headers ) return self.parse_response(response) def create(self, endpoint, param): response = requests.post( "{}/{}".format(self.url, endpoint), json=param, headers=self.auth_headers ) return self.parse_response(response) def require_person(self, user): person = self.get("people", {"primary_email": user.email}) if not person: person = self.create( "people", { "primary_email": user.email, "first_name": user.first_name, "last_name": user.last_name, "name": user.full_name, }, ) return person def create_ticket(self, ticket): person = self.require_person(ticket.user) ticket_response = self.create( "tickets", { "subject": ticket.subject, "person": {"id": person["id"]}, "status": "awaiting_agent", }, ) self.create( "tickets/{}/messages".format(ticket_response["id"]), { "message": ticket.body.replace("\n", "
\n"), "person": person["id"], "format": "html", }, )