from django.core.management.base import BaseCommand from peeringdb_server.models import DeskProTicket import re class Command(BaseCommand): help = "Reset a deskpro ticket and queue again for publish" def add_arguments(self, parser): parser.add_argument("id", nargs="?", help="ticket id") parser.add_argument('--commit', action='store_true', help="will commit the changes") parser.add_argument('--only-failed', action='store_true', help="only requeue failed tickets") def log(self, msg): if self.commit: self.stdout.write(msg) else: self.stdout.write("[pretend] {}".format(msg)) def handle(self, *args, **options): _id = options.get("id") self.commit = options.get("commit") self.only_failed = options.get("only_failed") qset = DeskProTicket.objects if _id[0] == "g": self.log("Requeuing tickets with id greater than {}".format( _id[1:])) qset = qset.filter(pk__gt=_id[1:]) elif _id[0] == "l": self.log("Requeuing tickets with id smaller than {}".format( _id[1:])) qset = qset.filter(pk__lt=_id[1:]) else: qset = qset.filter(pk=_id) for ticket in qset: if self.only_failed and ticket.subject.find("[FAILED]") == -1: continue self.log("Requeuing ticket with id {}".format(ticket.id)) ticket.subject = ticket.subject.replace("[FAILED]", "") ticket.body = re.sub(r'API Delivery Error(.+)$', '', ticket.body) ticket.published = None if self.commit: ticket.save()