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peeringdb-peeringdb/docs/dev/modules/deskpro.py.md
Matt Griswold 505760aa8d Support 202203 (#1144)
* Do not show objects in status "pending" on the UI #784

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Co-authored-by: David Poarch <dpoarch@20c.com>
Co-authored-by: Stefan Pratter <stefan@20c.com>
2022-04-12 15:39:19 -05:00

2.1 KiB

Generated from deskpro.py on 2022-04-12 16:41:02.631987

peeringdb_server.deskpro

DeskPro API Client used to post and retrieve support ticket information from the deskpro API.

Functions


ticket_queue

def ticket_queue(subject, body, user)

Queue a deskpro ticket for creation.


ticket_queue_asnauto_affil

def ticket_queue_asnauto_affil(user, org, net, rir_data)

Queue deskro ticket creation for asn automation action: affil.


ticket_queue_asnauto_create

def ticket_queue_asnauto_create(user, org, net, rir_data, asn, org_created=False, net_created=False)

Queue deskro ticket creation for asn automation action: create.


ticket_queue_asnauto_skipvq

def ticket_queue_asnauto_skipvq(request, org, net, rir_data)

Queue deskro ticket creation for asn automation action: skip vq.


ticket_queue_deletion_prevented

def ticket_queue_deletion_prevented(request, instance)

Queue deskpro ticket to notify the prevented deletion of an object #696.


ticket_queue_email_only

def ticket_queue_email_only(subject, body, email)

Queue a deskpro ticket for creation.


Classes


APIError

APIError(builtins.OSError)

Base class for I/O related errors.

Methods

_init_

def __init__(self, msg, data)

Initialize self. See help(type(self)) for accurate signature.


FailingMockAPIClient

FailingMockAPIClient(peeringdb_server.deskpro.MockAPIClient)

A mock API client for the deskpro API that returns an error on post.

Use in tests, for example with issue 856.

Methods

_init_

def __init__(self, *args, **kwargs)

Initialize self. See help(type(self)) for accurate signature.


create_ticket

def create_ticket(self, ticket=None)

Create a deskpro ticket using the deskpro API.

Arguments:

  • ticket (DeskProTicket)

MockAPIClient

MockAPIClient(peeringdb_server.deskpro.APIClient)

A mock API client for the deskpro API.

The IX-F importer uses this when IXF_SEND_TICKETS=False

Methods

_init_

def __init__(self, *args, **kwargs)

Initialize self. See help(type(self)) for accurate signature.