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peeringdb-peeringdb/peeringdb_server/management/commands/pdb_deskpro_requeue.py
Matt Griswold 5147028bee clean up / format / poetry (#1000)
* stub in poetry for pipenv

* re-add tester image

* add pre-commit / formatting

* fix ghactions

* revert test data whitespace, exclude tests/data

* revert ws

* decruft, rm tox/pipenv

* install dev packages for base image

* add lgtm config to force to py3
2021-07-10 10:12:35 -05:00

50 lines
1.6 KiB
Python

import re
from django.core.management.base import BaseCommand
from peeringdb_server.models import DeskProTicket
class Command(BaseCommand):
help = "Reset a deskpro ticket and queue again for publish"
def add_arguments(self, parser):
parser.add_argument("id", nargs="?", help="ticket id")
parser.add_argument(
"--commit", action="store_true", help="will commit the changes"
)
parser.add_argument(
"--only-failed", action="store_true", help="only requeue failed tickets"
)
def log(self, msg):
if self.commit:
self.stdout.write(msg)
else:
self.stdout.write(f"[pretend] {msg}")
def handle(self, *args, **options):
_id = options.get("id")
self.commit = options.get("commit")
self.only_failed = options.get("only_failed")
qset = DeskProTicket.objects
if _id[0] == "g":
self.log(f"Requeuing tickets with id greater than {_id[1:]}")
qset = qset.filter(pk__gt=_id[1:])
elif _id[0] == "l":
self.log(f"Requeuing tickets with id smaller than {_id[1:]}")
qset = qset.filter(pk__lt=_id[1:])
else:
qset = qset.filter(pk=_id)
for ticket in qset:
if self.only_failed and ticket.subject.find("[FAILED]") == -1:
continue
self.log(f"Requeuing ticket with id {ticket.id}")
ticket.subject = ticket.subject.replace("[FAILED]", "")
ticket.body = re.sub(r"API Delivery Error(.+)$", "", ticket.body)
ticket.published = None
if self.commit:
ticket.save()