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50 lines
1.7 KiB
Python
50 lines
1.7 KiB
Python
from django.core.management.base import BaseCommand
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from peeringdb_server.models import DeskProTicket
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import re
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class Command(BaseCommand):
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help = "Reset a deskpro ticket and queue again for publish"
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def add_arguments(self, parser):
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parser.add_argument("id", nargs="?", help="ticket id")
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parser.add_argument('--commit', action='store_true',
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help="will commit the changes")
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parser.add_argument('--only-failed', action='store_true',
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help="only requeue failed tickets")
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def log(self, msg):
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if self.commit:
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self.stdout.write(msg)
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else:
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self.stdout.write("[pretend] {}".format(msg))
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def handle(self, *args, **options):
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_id = options.get("id")
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self.commit = options.get("commit")
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self.only_failed = options.get("only_failed")
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qset = DeskProTicket.objects
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if _id[0] == "g":
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self.log("Requeuing tickets with id greater than {}".format(
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_id[1:]))
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qset = qset.filter(pk__gt=_id[1:])
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elif _id[0] == "l":
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self.log("Requeuing tickets with id smaller than {}".format(
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_id[1:]))
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qset = qset.filter(pk__lt=_id[1:])
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else:
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qset = qset.filter(pk=_id)
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for ticket in qset:
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if self.only_failed and ticket.subject.find("[FAILED]") == -1:
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continue
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self.log("Requeuing ticket with id {}".format(ticket.id))
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ticket.subject = ticket.subject.replace("[FAILED]", "")
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ticket.body = re.sub(r'API Delivery Error(.+)$', '', ticket.body)
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ticket.published = None
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if self.commit:
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ticket.save()
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