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5147028bee
* stub in poetry for pipenv * re-add tester image * add pre-commit / formatting * fix ghactions * revert test data whitespace, exclude tests/data * revert ws * decruft, rm tox/pipenv * install dev packages for base image * add lgtm config to force to py3
53 lines
1.6 KiB
Python
53 lines
1.6 KiB
Python
#!/usr/bin/env python
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import datetime
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from django.conf import settings
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from django.core.management.base import BaseCommand
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from peeringdb_server import models
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from peeringdb_server.deskpro import APIClient, APIError
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class Command(BaseCommand):
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help = "Process deskpro ticket queue"
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def add_arguments(self, parser):
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pass
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def log(self, msg):
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print(msg)
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def handle(self, *args, **options):
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client = APIClient(settings.DESKPRO_URL, settings.DESKPRO_KEY)
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self.log(f"DESKPRO: {settings.DESKPRO_URL}")
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# Per issue #858 we want to ignore the IX-F tickets
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ticket_qs = (
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models.DeskProTicket.objects.filter(published__isnull=True)
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.exclude(subject__icontains="[IX-F]")
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.order_by("created")
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)
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if not ticket_qs.count():
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self.log("No tickets in queue")
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return
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for ticket in ticket_qs[:10]:
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self.log(f"Posting to Deskpro: #{ticket.id}")
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try:
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client.create_ticket(ticket)
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ticket.published = datetime.datetime.now().replace(tzinfo=models.UTC())
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ticket.save()
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except APIError as exc:
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self.log(
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"!!!! Could not create ticket #{} - error data has been attached to ticket body.".format(
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ticket.id
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)
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)
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ticket.published = datetime.datetime.now().replace(tzinfo=models.UTC())
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ticket.subject = f"[FAILED] {ticket.subject}"
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ticket.body = f"{ticket.body}\nAPI Delivery Error: {exc.data}"
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ticket.save()
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