mirror of
https://github.com/peeringdb/peeringdb.git
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16285c13f3
* Add migrations for 463_745_775 * Black format the migration * Bump up django_peeringdb version * api require django-peeringdb 2.3.0.1 and later * Set timezone to utc throughout sponsorship notifications * Add government net type to existing migrtion * Remove ixlan from peers at this exchange point * Add new migration * add backward migrtion * Search on user__username not user object * Black those changes * Fix local erro bug * Add test and fix speed update for deleted netixlan * Handle attribute error * Change language in email to reflect we don't email after x days * Comment out EnvironmentSetting in django admin * Disable the followup ticket and modify tests to correct deskproticket assertions * exclude ixf tickets from deskpro publishing * Add failing mock deskpro api and write a test with it * Add anchor tags to notify-ixf-add * a tags for conflict insert * a tags for consolidated * a tags modify * a tags protocol conflict * a tags remote changes * a tags for remove * a tags for resolved * a tags source error * Add target blank * Add comment * fix unhandled deskpro api errors * Add mail attachment * Remove strip_tags * readd some strip_tags * add explicit order for fields in admin control panel #861 * revert pretty_speed change * Coerce is_rs_peer and operational to bool * black formatted * pipfile relock Co-authored-by: Elliot Frank <elliot@20c.com> Co-authored-by: Stefan Pratter <stefan@20c.com>
52 lines
1.6 KiB
Python
52 lines
1.6 KiB
Python
#!/usr/bin/env python
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import datetime
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from django.core.management.base import BaseCommand
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from django.conf import settings
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from peeringdb_server import models
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from peeringdb_server.deskpro import APIClient, APIError
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class Command(BaseCommand):
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help = "Process deskpro ticket queue"
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def add_arguments(self, parser):
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pass
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def log(self, msg):
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print(msg)
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def handle(self, *args, **options):
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client = APIClient(settings.DESKPRO_URL, settings.DESKPRO_KEY)
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self.log(f"DESKPRO: {settings.DESKPRO_URL}")
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# Per issue #858 we want to ignore the IX-F tickets
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ticket_qs = (
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models.DeskProTicket.objects.filter(published__isnull=True)
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.exclude(subject__icontains="[IX-F]")
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.order_by("created")
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)
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if not ticket_qs.count():
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self.log("No tickets in queue")
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return
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for ticket in ticket_qs[:10]:
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self.log(f"Posting to Deskpro: #{ticket.id}")
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try:
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client.create_ticket(ticket)
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ticket.published = datetime.datetime.now().replace(tzinfo=models.UTC())
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ticket.save()
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except APIError as exc:
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self.log(
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"!!!! Could not create ticket #{} - error data has been attached to ticket body.".format(
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ticket.id
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)
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)
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ticket.published = datetime.datetime.now().replace(tzinfo=models.UTC())
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ticket.subject = f"[FAILED] {ticket.subject}"
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ticket.body = f"{ticket.body}\nAPI Delivery Error: {exc.data}"
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ticket.save()
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