Hello! I've made a first version of Alert Transporting module for Kayako Classic Servicedesk. May be it is possible to use with Kayako OnPremise version (not sure).
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Hello all,
I guess this is the second version of a more fully fleshed out alert contact mapping feature. The old one was GH-8507
Transports to convert:
- [x] API
- [x] Cisco Spark
- [x] Elasticsearch
- [x] GitLab
- [x] Philips Hue
- [x] Jira
- [x] Mail
- [ ] ~~PagerDuty~~ - Requires a callback so leaving for now
- [x] Nagios
- [x] IRC
- [x] Discord
- [x] Rocket.chat
- [x] Hipchat
- [x] Pushover
- [x] Boxcar
- [x] Telegram
- [x] Pushbullet
- [x] VictorOps
- [x] OpsGenie
- [x] Clickatell
- [x] PlaySMS
- [x] Canopsis
- [x] osTicket
- [x] Microsoft Teams
- [x] SMSEagle
- [x] Syslog
- [x] Slack
The intention is for this feature to have three different levels to it:
1. Alert rule to an alert contact mapping (where the code is at now)
2. Alert rule to an alert group (made up of alert contacts) mapping
3. Alert contact mapping to different transport configurations.
There will be three transport configuration types.
1. Default (the configuration that is held in the configs table)
2. None (no transport configuration - will explain later)
3. Other (a configuration that will be defined in a different able)
Take Mail transport for example. It can either be of a "default" or "other" configuration. The hope is that in the future, users can send mail from different mail servers if they wish.
However, for ciscospark which requires a room ID and an api-token, I've decided that it has no transport configuration. Most likely, every alert contact will contain a different room-id and an api-token - which is why it has the transport config of "none".
For other transports : I am not familiar with them, so hopefully the community can add support for these. I can definitely help!
To add support for each transport will require several things:
- addition to the UI
- addition to forms/alert-contacts.inc.php
- modifications to its object class
Screenshots
I'm not sure if this is the best way to do things, so please let me know if there's a better way to structure the code! Any comments on code/db schema,/UI etc is welcome and encouraged!
The UI is heavily based on alert rules (front end is not my strong suit). And parts of the code are based on the code that was written for alert rules.
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* gitlab alert transport added
* fixed SQL file and cleaned up a bit
* updated license information
* added relevant information Transports documentation
* Fixed spacing issues
* removed unnecessary text from variable
* fixed sql schema file syntax
* changed sql schema order
* fixed creation of issues for resolution events
* addressed file name conflict
* fixed spacing, again
* removed unused variable
* Update Transports.md
* Refactor alert transports to classes
* Fix linting
* Make Slack alert transport php 5.3 compatible
* Rename call method to deliverAlert for alert transport
* Ignore docs/
* Fix indenentation
YAML's pretty strict
* Remove static anchor names
Markdown does this automatically for us
* Tabelize entities
* Remove tildes
They don't do anything
