librenms-librenms/doc/Alerting/Transports.md

source: Alerting/Transports.md

Transports

Transports are located within LibreNMS/Alert/Transport/ and can be configured within the WebUI under Alerts -> Alert Transports.

Contacts will be gathered automatically and passed to the configured transports. By default the Contacts will be only gathered when the alert triggers and will ignore future changes in contacts for the incident. If you want contacts to be re-gathered before each dispatch, please set 'Updates to contact email addresses not honored' to Off in the WebUI.

The contacts will always include the SysContact defined in the Device's SNMP configuration and also every LibreNMS user that has at least read-permissions on the entity that is to be alerted.

At the moment LibreNMS only supports Port or Device permissions.

You can exclude the SysContact by toggling 'Issue alerts to sysContact'.

To include users that have Global-Read, Administrator or Normal-User permissions it is required to toggle the options:

• Issue alerts to admins.
• Issue alerts to read only users
• Issue alerts to normal users.

Using a Proxy?

Proxy Configuration

API

API transports definitions are a bit more complex than the E-Mail configuration.

The URL can have the same placeholders as defined in the Template-Syntax.

If the Api Method is get, all placeholders will be URL-Encoded.

The API transport uses cURL to call the APIs, therefore you might need to install php curl to make it work.

Note: it is highly recommended to define your own Templates when you want to use the API transport. The default template might exceed URL-length for GET requests and therefore cause all sorts of errors.

Example:

Config	Example
API Method	get
API URL	http://my.example.com/api

Boxcar

Copy your access token from the Boxcar app or from the Boxcar.io website and setup the transport.

Boxcar Docs

Example:

Config	Example
Access Token	i23f23mr23rwerw

Canopsis

Canopsis is a hypervision tool. LibreNMS can send alerts to Canopsis which are then converted to canopsis events.

Canopsis Docs

Example:

Config	Example
Hostname	www.xxx.yyy.zzz
Port Number	5672
User	admin
Password	my_password
Vhost	canopsis

Cisco Spark

Cisco Spark. LibreNMS can send alerts to a Cisco Spark room. To make this possible you need to have a RoomID and a token.

For more information about Cisco Spark RoomID and token, take a look here :

• Getting started
• Rooms

Example:

Config	Example
API Token	ASd23r23edewda
RoomID	34243243251

Clickatell

Clickatell provides a REST-API requiring an Authorization-Token and at least one Cellphone number.

Clickatell Docs

Here an example using 3 numbers, any amount of numbers is supported:

Example:

Config	Example
Token	dsaWd3rewdwea
Mobile Numbers	+1234567890,+1234567891,+1234567892

Discord

The Discord transport will POST the alert message to your Discord Incoming WebHook. Simple html tags are stripped from the message.

The only required value is for url, without this no call to Discord will be made. The Options field supports the JSON/Form Params listed in the Discord Docs below.

Discord Docs

Example:

Config	Example
Discord URL	https://discordapp.com/api/webhooks/4515489001665127664/82-sf4385ysuhfn34u2fhfsdePGLrg8K7cP9wl553Fg6OlZuuxJGaa1d54fe
Options	username=myname

Elasticsearch

You can have LibreNMS send alerts to an elasticsearch database. Each fault will be sent as a separate document.

The index pattern uses strftime() formatting.

Example:

Config	Example
Host	127.0.0.1
Port	9200
Index Patter	librenms-%Y.%m.%d

Gitlab

LibreNMS will create issues for warning and critical level alerts however only title and description are set. Uses Personal access tokens to authenticate with Gitlab and will store the token in cleartext.

Example:

Config	Example
Host	http://gitlab.host.tld
Project ID	1
Personal Access Token	AbCdEf12345

HipChat

See the HipChat API Documentation for rooms/message for details on acceptable values.

You may notice that the link points at the "deprecated" v1 API. This is because the v2 API is still in beta.

Example:

Config	Example
API URL	https://api.hipchat.com/v1/rooms/message?auth_token=109jawregoaihj
Room ID	7654321
From Name	LibreNMS
Options	color = red
	notify = 1
	message_format = text

At present the following options are supported: color, notify and message_format.

Note: The default message format for HipChat messages is HTML. It is recommended that you specify the text message format to prevent unexpected results, such as HipChat attempting to interpret angled brackets (< and >).

IRC

The IRC transports only works together with the LibreNMS IRC-Bot. Configuration of the LibreNMS IRC-Bot is described here.

Example:

Config	Example
IRC	enabled

JIRA

You can have LibreNMS create issues on a Jira instance for critical and warning alerts. The Jira transport only sets summary and description fields. Therefore your Jira project must not have any other mandatory field for the provided issuetype. The config fields that need to set are Jira URL, Jira username, Jira password, Project key, and issue type. Currently http authentication is used to access Jira and Jira username and password will be stored as cleartext in the LibreNMS database.

Jira Issue Types

Example:

Config	Example
URL	https://myjira.mysite.com
Project Key	JIRAPROJECTKEY
Issue Type	Myissuetype
Jira Username	myjirauser
Jira Password	myjirapass

Mail

For all but the default contact, we support setting multiple email addresses separated by a comma. So you can set the devices sysContact, override the sysContact or have your users emails set like:

email@domain.com, alerting@domain.com

The E-Mail transports uses the same email-configuration like the rest of LibreNMS. As a small reminder, here is it's configuration directives including defaults:

Example:

Config	Example
Email	me@example.com

Microsoft Teams

Microsoft Teams. LibreNMS can send alerts to Microsoft Teams Connector API which are then posted to a specific channel.

Example:

Config	Example
WebHook URL	https://outlook.office365.com/webhook/123456789

Nagios Compatible

The nagios transport will feed a FIFO at the defined location with the same format that nagios would. This allows you to use other alerting systems with LibreNMS, for example Flapjack.

Example:

Config	Example
Nagios FIFO	/path/to/my.fifo

OpsGenie

Using OpsGenie LibreNMS integration, LibreNMS forwards alerts to OpsGenie with detailed information. OpsGenie acts as a dispatcher for LibreNMS alerts, determines the right people to notify based on on-call schedules and notifies via email, text messages (SMS), phone calls and iOS & Android push notifications. Then escalates alerts until the alert is acknowledged or closed.

Create a LibreNMS Integration from the integrations page once you signup. Then copy the API key from OpsGenie to LibreNMS.

If you want to automatically ack and close alerts, leverage Marid integration. More detail with screenshots is available in OpsGenie LibreNMS Integration page.

Example:

Config	Example
WebHook URL	https://url/path/to/webhook

osTicket

LibreNMS can send alerts to osTicket API which are then converted to osTicket tickets.

Example:

Config	Example
API URL	http://osticket.example.com/api/http.php/tickets.json
API Token	123456789

PagerDuty

LibreNMS can make use of PagerDuty, this is done by utilizing an API key and Integraton Key.

API Keys can be found under 'API Access' in the PagerDuty portal.

Integration Keys can be found under 'Integration' for the particular Service you have created in the PagerDuty portal.

Example:

Config	Example
API Key	randomsample
Integration Key	somerandomstring

Philips Hue

Want to spice up your noc life? LibreNMS will flash all lights connected to your philips hue bridge whenever an alert is triggered.

To setup, go to the you http://your-bridge-ip/debug/clip.html

• Update the "URL:" field to /api
• Paste this in the "Message Body" {"devicetype":"librenms"}
• Press the round button on your philips Hue Bridge
• Click on POST
• In the Command Response You should see output with your username. Copy this without the quotes

More Info: Philips Hue Documentation

Example:

Config	Example
Host	http://your-bridge-ip
Hue User	username
Duration	1 Second

PlaySMS

PlaySMS is an open source SMS-Gateway that can be used via their HTTP API using a Username and WebService Token. Please consult PlaySMS's documentation regarding number formatting.

PlaySMS Docs

Here an example using 3 numbers, any amount of numbers is supported:

Example:

Config	Example
PlaySMS	https://localhost/index.php?app=ws
User	user1
Token	MYFANCYACCESSTOKEN
From	My Name
Mobiles	+1234567892,+1234567890,+1234567891

Pushbullet

Get your Access Token from your Pushbullet's settings page and set it in your transport:

Example:

Config	Example
Access Token	MYFANCYACCESSTOKEN

Pushover

If you want to change the notification sounds then add it in Pushover Options:

sound_critical=falling

Enabling Pushover support is fairly easy, there are only two required parameters.

Firstly you need to create a new Application (called LibreNMS, for example) in your account on the Pushover website (https://pushover.net/apps)

Now copy your API Key and obtain your User Key from the newly created Application and setup the transport.

Pushover Docs

Example:

Config	Example
Api Key	APPLICATIONAPIKEYGOESHERE
User Key	USERKEYGOESHERE
Pushover Options	sound_critical=falling

Rocket.chat

The Rocket.chat transport will POST the alert message to your Rocket.chat Incoming WebHook using the attachments option. Simple html tags are stripped from the message. All options are optional, the only required value is for url, without this then no call to Rocket.chat will be made.

Rocket.chat Docs

Example:

Config	Example
Webhook URL	https://rocket.url/api/v1/chat.postMessage
Rocket.chat Options	channel=#Alerting
	username=myname
	icon_url=http://someurl/image.gif
	icon_emoji=😏

Slack

The Slack transport will POST the alert message to your Slack Incoming WebHook using the attachments option, you are able to specify multiple webhooks along with the relevant options to go with it. Simple html tags are stripped from the message. All options are optional, the only required value is for url, without this then no call to Slack will be made.

We currently support the following attachment options:

author_name

Slack docs

Example:

Config	Example
Webhook URL	https://slack.com/url/somehook
Slack Options	author_name=Me

SMSEagle

SMSEagle is a hardware SMS Gateway that can be used via their HTTP API using a Username and password.

Destination numbers are one per line, with no spaces. They can be in either local or international dialling format.

SMSEagle Docs

Example:

Config	Example
SMSEagle URL	ip.add.re.ss
User	smseagle_user
Password	smseagle_user_password
Mobiles	+3534567890
	0834567891

Syslog

You can have LibreNMS emit alerts as syslogs complying with RFC 3164.

More information on RFC 3164 can be found here: https://tools.ietf.org/html/rfc3164

Example output: <26> Mar 22 00:59:03 librenms.host.net librenms[233]: [Critical] network.device.net: Port Down - port_id => 98939; ifDescr => xe-1/1/0;

Each fault will be sent as a separate syslog.

Example:

Config	Example
Host	127.0.0.1
Port	514
Facility	3

Telegram

Thank you to snis for these instructions.

1. First you must create a telegram account and add BotFather to you list. To do this click on the following url: https://telegram.me/botfather

2. Generate a new bot with the command "/newbot" BotFather is then asking for a username and a normal name. After that your bot is created and you get a HTTP token. (for more options for your bot type "/help")

3. Add your bot to telegram with the following url: http://telegram.me/<botname> and send some text to the bot.

4. The BotFather should have responded with a token, copy your token code and go to the following page in chrome: https://api.telegram.org/bot<tokencode>/getUpdates (this could take a while so continue to refresh until you see something similar to below)

5. You see a json code with the message you sent to the bot. Copy the Chat id. In this example that is “-9787468” "message":{"message_id":7,"from":"id":656556,"first_name":"Joo","last_name":"Doo","username":"JohnDoo"},"chat":{"id":-9787468,"title":"Telegram Group"},"date":1435216924,"text":"Hi"}}]}

6. Now create a new "Telegram transport" in LibreNMS (Global Settings -> Alerting Settings -> Telegram transport). Click on 'Add Telegram config' and put your chat id and token into the relevant box.

Telegram Docs

Example:

Config	Example
Chat ID	34243432
Token	3ed32wwf235234

VictorOps

VictorOps provide a webHook url to make integration extremely simple. To get the URL required login to your VictorOps account and go to:

Settings -> Integrations -> REST Endpoint -> Enable Integration.

The URL provided will have $routing_key at the end, you need to change this to something that is unique to the system sending the alerts such as librenms. I.e:

https://alert.victorops.com/integrations/generic/20132414/alert/2f974ce1-08fc-4dg8-a4f4-9aee6cf35c98/librenms

Example:

Config	Example
Post URL	https://alert.victorops.com/integrations/generic/20132414/alert/2f974ce1-08fc-4dg8-a4f4-9aee6cf35c98/librenms

Kayako Classic

LibreNMS can send alerts to Kayako Classic API which are then converted to tickets. To use this module, you need REST API feature enabled in Kayako Classic and configured email account at LibreNMS. To enable this, do this:

AdminCP -> REST API -> Settings -> Enable API (Yes)

Also you need to know the department id to provide tickets to appropriate department and a user email to provide, which is used as ticket author. To get department id: navigate to appropriate department name at the departments list page in Admin CP and watch the number at the end of url. Example: http://servicedesk.example.com/admin/Base/Department/Edit/17. Department ID is 17

As a requirement, you have to know API Url, API Key and API Secret to connect to servicedesk

[Kayako REST API Docs] (https://classic.kayako.com/article/1502-kayako-rest-api)

Example:

Config	Example
Kayako URL	http://servicedesk.example.com/api/
Kayako API Key	8cc02f38-7465-4a0c-8730-bb3af122167b
Kayako API Secret	Y2NhZDIxNDMtNjVkMi0wYzE0LWExYTUtZGUwMjJiZDI0ZWEzMmRhOGNiYWMtNTU2YS0yODk0LTA1MTEtN2VhN2YzYzgzZjk5
Kayako Department	1

SMSFeedback

SMSFeedback is a SAAS service, which can be used to deliver Alerts via API, using API url, Username & Password.

They can be in international dialling format only.

SMSFeedback Api Docs

Example:

Config	Example
User	smsfeedback_user
Password	smsfeedback_password
Mobiles	71234567890
Sender name	CIA